Shipping
We’re excited to get your order to you! Here’s what you need to know about our shipping process:
Shipping Destinations
We ship worldwide!
Shipping Speed
We aim to ship your order as quickly as possible. Most orders are processed and shipped within 48 business hours (weekends and holidays excluded).
Delivery Time
Our small team carefully packs each order at our warehouse in Ontario, Canada. Delivery typically takes 3-9 business days, depending on your location.
Shipping Options
We select the fastest shipping option available for every order. Express shipping is not offered at this time.
Shipping Costs
- Orders over $70 CAD within the US and Canada ship FREE.
- Orders under $70 CAD within the US and Canada have a flat shipping rate of $5 CAD.
- Orders outside of North America have a flat shipping rate of $15 CAD.
Shipping Protection
For your peace of mind, we automatically add optional $2 shipping protection to each order. This covers any shipping issues that may arise. You can opt out of this during checkout.
Tracking Your Order
You’ll receive a tracking email once your order ships. Most tracking information updates within 48 business hours. Contact us if you have any issues with tracking.
Order Changes and Edits
We understand that things happen! While we’ll do our best to accommodate requests, we cannot guarantee any changes, cancellations, or refunds once an order is placed.
Address Changes
Please double-check your shipping address before placing your order. If you need to change your address after placing your order,1 contact us immediately. While we cannot guarantee changes, we’ll do our best to assist if the order hasn’t shipped.
Order Edits and Cancellations
Due to our quick shipping times, we cannot guarantee any order edits or cancellations once an order is placed. Please contact us as soon as possible if you need to make a change, and we’ll do our best to help.
Questions?
If you have any questions about shipping, products, returns, or refunds, please email us at [your support email address]. We typically respond within 24 business hours.